Eastbourne: Customers furious on 'appalling' Bournefest communication

Bournefest organisers in Eastbourne have faced heavy public backlash for "absolutely appalling communication" after postponing the music festival at the eleventh hour on Saturday, 29 August 2026

The Communication Breakdown

• False Reassurances: Organisers told customers on Friday, 28 August, that the event at the Western Lawns was definitely going ahead. 
• Delayed Opening: At 2:00 PM on Saturday, attendees were suddenly told not to travel as opening was delayed due to high winds and severe weather. 
• Last-Minute Cancellation: Organisers promised a further assessment at 4:00 PM with plans to open at 5:00 PM, but they did not officially announce the postponement until shortly after 5:00 PM. 
• Public Frustration: Ticket-holders expressed fury online, claiming organisers only posted the cancellation on social media after they were caught packing up the site. 

The Organisers' Defense

• Safety First: The Bournefest team stated that the decision was entirely out of their hands and forced by health and safety compliance.
• Recent Tragedy: A spokesperson revealed the decision was heavily influenced by a fatal incident the previous day at the Big Church Festival in West Sussex, where Eastbourne pastor Robert Guanco was killed by a falling sign. 

Next Steps for Ticket Holders

• New Date: Organisers are actively working to secure a replacement date and expect to announce it within 21 to 28 days.
• Ticket Validity: All existing tickets will automatically remain valid for the rescheduled event.
• Refund Policy: Customers unable to attend the new date can request a refund within 28 days via their original point of purchase, including Skiddle