• If you are due a collection of rubbish, recycling or garden waste on Friday 17th June please place your bin out for collection as normal.  
  • While the crews will be working hard to complete each collection round every day, to begin with it may be they are unable to finish some rounds.  Please be assured that if your road is not collected on the scheduled day, they will be returning to finish before they move onto the next day’s work.  For this reason, if your road is not emptied please leave the bin out ready for collection.

While Biffa are restarting all collections there may be some residual disruption to services. Please bear with us and continue to check our updates for the latest information on collection services.  Our customer service team are busy helping people across a range of services. The most up to date information is available on our website

If you contact us or use your local County Council amenity tip, we kindly ask that you are kind and patient with each other and the staff.  This comes following recent reports of verbal abuse.  These staff are not employed by Biffa and are not involved in the strike in any way.  They are simply working as hard as possible to help manage your enquiries and ensure you have a facility where you can dispose of your waste while collection services return to normal.

You may have a few questions so please see our list of questions and answers to explain why this happened, what the impact may be over the next few weeks and, what you can do.

Once again, we apologise for any inconvenience that may be caused by this situation and thank you for your cooperation and understanding during this time.